When she updated her Alexa app to add her contacts for calling, she expected to have the ability to remove a handful of them from being able to reach her through the Echo. But that wasn’t the case.
“Instead, every contact that also has the Alexa app is now in my Alexa Calling contacts. Among my contacts were old landlords, many co-workers, random vendor account managers, city councilmen, and of course, crazy ex-boyfriends. And each one now has a direct line into my home,” Oras wrote.
The one workaround she was offered by Amazon’s support team was deleting the offending contact from her phone in order to also delete it from Alexa, which isn’t a practical option as keeping the contact is often how someone can keep them blocked using other services.
She instead opted to turn the feature completely off (here’s how), which an Amazon representative said is currently only possible through a phone call with customer support.
An Amazon representative says a software update introducing a call block feature will be available “in the coming weeks.”
Update, 6:52 p.m. ET:Adds comment from Amazon.