Samsung’s Bixby is still a no-show.
The consumer electronics giant told the Korea Herald on Tuesday that the English version of its digital assistant will be delayed — again — because it lacks enough big data to teach it to work properly. Bixby was supposed to launch in late April before it was and then to June.
Samsung did launch parts of Bixby in April in the US, including the “Vision, Home and Reminder” components that offer features like image recognition and home controls. But the central part of the service — enabling a person to use voice to control and navigate Samsung’s newphone — is still only available in Korean.
The delayed launch of Bixby comes at a time when virtually all of the major tech companies are rolling out their own voice-activated digital assistants. Everyone from Apple to Google to Amazon sees speech as the next significant way to interact with your devices and is keen to develop a relationship with you. The hope is your loyalty to an assistant like Apple’s Siri, Amazon’s Alexa or Samsung’s Bixby will better tie you their products and services.
Amazon leads the market with nearly 71 percent share, thanks to its family of Echo speakers with Alexa, according to eMarketer. Google is No. 2 with almost 24 percent share due to its Google Home speaker with Google Assistant.
Creating a digital assistant that actually, well, assists you takes a lot of data and examples of human interactions. These assistants get smarter with only time and experience.
Amazon has flooded the market with cheap Alexa-infused speakers over the past couple of years to get more people using its digital assistant. In its attempt to catch up, Google is relying on its treasure trove of data from billions of search queries to power Google Assistant. Microsoft’s strategy is to add its Cortana digital assistant to all Windows 10 devices. Six years after Siri launched on the iPhone 4S, Apple isbut the company has a base of millions of iPhone users to instantly tap.
Samsung doesn’t have that luxury. When the Galaxy S8 phone launched in the US in late April, Bixby was notably missing, especially considering the time Samsung spent talking it up during the launch presentation. The Korea Herald said that early beta tests with US consumers showed mixed results.
“Samsung is continuing to dominate hardware, but once again its shortcomings in software and particularly artificial intelligence are laid bare for all to see,” said Richard Windsor, an analyst at Radio Free Mobile.
The Korea Herald report, citing unnamed sources, also said that the complexities of US engineers communicating with management in Korea has led to slower progress than with the Korean-language version.
A spokesman for Samsung wasn’t immediately available for comment.
Samsung is pitching Bixby as a different kind of assistant, one that helps you make the most out of your phone. The idea is that Bixby will eventually, including refrigerators and televisions.
At least in the near term, those plans have stalled out. Even on the Galaxy S8, there’s already another helper — Google Assistant — that’s accessible via a push of the home button.
Fortunately for Samsung, Bixby likely isn’t a factor for people looking to upgrade to the company’s latest phone, which boasts a nearly bezel-less design and packs in a larger display.
The other good news for Samsung: A decent chunk of people continue to rate,” so there’s still time for Samsung to get its act together.
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