Facebook takes its deepest dive yet into community service – CNET


Facebook CEO Mark Zuckerberg talks community service at his company’s Social Good Forum Wednesday in New York.


Facebook has an ambitious mission to “bring the world closer together” and it hopes its newest set of tools can help.

At the social network’s second annual Social Good Forum, CEO Mark Zuckerberg on Wednesday announced it’s making upgrades to its fundraiser feature, introducing a new mentorship connection program and allowing its Safety Check feature to work on outside websites. Zuckerberg also discussed Facebook’s new suicide prevention program at the New York event.

“For all the things that are trying to pull people apart, if we can focus on strengthening our community, that will help us find common ground,” Zuckerberg said.

Despite Facebook’s mission, nation-state actors have taken advantage of the website to destroy some of the common ground Zuckerberg talks about. Facebook has faced public criticism, including from Capitol Hill, for becoming a platform for Russian trolls to spread political chaos through fake groups, campaigns and ads. Trolls have used divisive views to cause real-life conflicts, including a clash in Texas between pro-Muslim and anti-Muslim groups orchestrated by a Russian operative.  

The social network has made a massive effort to chip away at that public image, pointing out that it helps people connect from around the world with features like Safety Check and crowd-sourced fundraisers for charities, which it announced at the inaugural Social Good Forum a year ago.

But Wednesday’s announcements mark Facebook’s largest effort yet in attempt to improve how people interact with each other on the social network, both online and offline.

The mentorship tool, for example, lets users find mentors in their respective field and people can also sign up to help nurture young minds, Zuckerberg said. The social network is partnering with iMentor to vet potential applicants.

“Facebook has mostly focused on helping us connect with people we already know. But I think it may be just as important to help us connect with people outside our social circle,” he said.

The mentorship tool will only be available for users 18 and up, Facebook said.

Meanwhile, Facebook’s fundraising tool is no longer taking a percentage of donations on the social network, meaning that 100 percent of what’s donated will go to the designated charity, Zuckerberg added.

He also announced an annual $50 million fund to match people’s donations on Facebook every year. The fundraising tool will be open to websites off of Facebook. That way people can start fundraisers with the social network’s backing on their own websites.

“It should be easy to donate to a fundraiser no matter where it gets started,” Zuckerberg said.  

The company is also building on its Safety Check crisis response tool, where people can check in on Facebook to let their loved ones know that they’re safe. It announced several new features last year that let first responders on Facebook offer help for those in need.

It’s now opening up the feature to websites outside of Facebook, just like its donation tool. That way organizations like Red Cross can find people in need faster after they check in on Facebook, Zuckerberg said.

The new crisis response features also allow people to donate blood by connecting with those in need on Facebook. The social network had launched a pilot program for blood donation services in India, where more than 4 million people signed up.

Facebook also detailed its new suicide prevention program, which uses a mix of algorithm and moderators to screen millions of posts on the social network for signs of self-harm. The social network now alerts local law enforcement if it detects posts signaling suicidal thoughts.

“In the first month alone in the US, these tools have helped first responders reach out to more than 100 people,” Zuckerberg said. They call this new feature “Wellness Checks.”

Facebook’s founder believes all these tools can help the social network accomplish its new mission to build communities. He said he’s seen people using Facebook to “make a difference” without these tools, and hopes introducing these features will help improve those efforts.

“There’s no doubt that we live in challenging times right now,” Zuckerberg said. “But one of the things that strikes me so much is the deep sense of optimism that you all have.” 

The Smartest Stuff: Innovators are thinking up new ways to make you, and the things around you, smarter.

iHate: CNET looks at how intolerance is taking over the internet.

Leave a Reply

Your email address will not be published. Required fields are marked *